what will do if you have an upset client?
Service Representative Interview Questions
Service Representative Interview Questions
Companies rely on service representatives to answer customer questions and address customer complaints and concerns. Prepare to answer questions assessing your communication skills, empathy for customers, and problem-solving abilities. Be ready to draw on your experience as a service representative and as a consumer.
Top Service Representative Interview Questions & How to Answer
Question 1
Question #1: Do you work well in high-stress situations?
How to answer
How to answer: The interviewer wants to know how you handle the stress of fielding customer complaints. Assure the interviewer that you understand where an angry customer is coming from and know how to keep your cool. Empathy and the ability to control emotions are vital qualities that interviewers look for in a potential service representative.
Question 2
Question #2: What would you do if you couldn't figure out how to help a customer?
How to answer
How to answer: This question allows you to demonstrate your problem-solving skills and ability to be a team player. Let the interviewer know that you're not afraid to ask a more experienced co-worker for help once you've exhausted the standard solutions you learned in training. It's always a good idea to share an example from your previous workplace.
Question 3
Question #3: Would you ever bend the rules to make a customer happy?
How to answer
How to answer: The interviewer wants to know how you balance customer satisfaction with company policy. Let the interviewer know that you understand that the rules are in place to protect customers and that you would consult a manager to work out a solution.
89,966 service representative interview questions shared by candidates
How do you make customers feel valued?
What would you do when branch is so slow?
sell me this pen.
There was no difficult questions. Tell me about yourself. Your strenth, expiriense ....
What motivates you?
Pls describe your work content
How would you deal with a difficult patient?
In the second interview the manager came in and said I have 2 questions... "What was a recent piece of technology that you added to your life and how has it affected it?" and "When have you struggled with technology and how did you overcome the obstacle?"
The questions are fairly standard and there was nothing that popped out as unusual or overly difficult. In a customer service position you can expect to be asked to role play a difficult call. (They're gauging how pleasant you are, not how knowledgeable you are!) The only question that sort of stood out to me was when I was asked if I had ever been convicted or plead guilty to anything. I answered no honestly, and the interviewer asked me about three more times, as if probing to see if I'd "crack" under the pressure. You will have to pass a criminal background check. It made me feel uncomfortable. Aside from that, it's all pretty standard.
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