Are you comfortable sitting behind a desk for 8+ hours a day
Service Representative Interview Questions
Service Representative Interview Questions
Companies rely on service representatives to answer customer questions and address customer complaints and concerns. Prepare to answer questions assessing your communication skills, empathy for customers, and problem-solving abilities. Be ready to draw on your experience as a service representative and as a consumer.
Top Service Representative Interview Questions & How to Answer
Question 1
Question #1: Do you work well in high-stress situations?
How to answer
How to answer: The interviewer wants to know how you handle the stress of fielding customer complaints. Assure the interviewer that you understand where an angry customer is coming from and know how to keep your cool. Empathy and the ability to control emotions are vital qualities that interviewers look for in a potential service representative.
Question 2
Question #2: What would you do if you couldn't figure out how to help a customer?
How to answer
How to answer: This question allows you to demonstrate your problem-solving skills and ability to be a team player. Let the interviewer know that you're not afraid to ask a more experienced co-worker for help once you've exhausted the standard solutions you learned in training. It's always a good idea to share an example from your previous workplace.
Question 3
Question #3: Would you ever bend the rules to make a customer happy?
How to answer
How to answer: The interviewer wants to know how you balance customer satisfaction with company policy. Let the interviewer know that you understand that the rules are in place to protect customers and that you would consult a manager to work out a solution.
89,966 service representative interview questions shared by candidates
Why should we hire you?
Situational Questions: A customer says he spills something on the floor but you cannot see anything. What would you do?
If you need help but don't want to bother your manager would you ask a co-worker or use internal resources?
Next question : a customer has 6225 in savings he adds 800 cash plus 2000. how much he has in total ? 6225 +800+2000= 9025. Next question : A customer has 8600 in savings he has a limit of 1500 , how much he has left in his account? 8600-1500= 7100 left in account . Next question: a customer has 3640 in account and takes a loan of 5500 how much will he have left? it should be 1860. After all this i didn't pass the test and when i have asked for feedback he said he can't tell me why as the comp doesn't say why?
why did you decide to apply at our company when you have your own business?
Common things about why going abroad, working period, salary expected ?
Is your home phone analog or digital?
Can you deal with angry or belligerent customers over the phone?
Can you work under pressure
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