Why do u want to work here
Service Representative Interview Questions
Service Representative Interview Questions
Companies rely on service representatives to answer customer questions and address customer complaints and concerns. Prepare to answer questions assessing your communication skills, empathy for customers, and problem-solving abilities. Be ready to draw on your experience as a service representative and as a consumer.
Top Service Representative Interview Questions & How to Answer
Question 1
Question #1: Do you work well in high-stress situations?
How to answer
How to answer: The interviewer wants to know how you handle the stress of fielding customer complaints. Assure the interviewer that you understand where an angry customer is coming from and know how to keep your cool. Empathy and the ability to control emotions are vital qualities that interviewers look for in a potential service representative.
Question 2
Question #2: What would you do if you couldn't figure out how to help a customer?
How to answer
How to answer: This question allows you to demonstrate your problem-solving skills and ability to be a team player. Let the interviewer know that you're not afraid to ask a more experienced co-worker for help once you've exhausted the standard solutions you learned in training. It's always a good idea to share an example from your previous workplace.
Question 3
Question #3: Would you ever bend the rules to make a customer happy?
How to answer
How to answer: The interviewer wants to know how you balance customer satisfaction with company policy. Let the interviewer know that you understand that the rules are in place to protect customers and that you would consult a manager to work out a solution.
89,966 service representative interview questions shared by candidates
How long has the company been in business
What areas, if any, would I improve or change in the next 90 days if I elected to?
Would you be able to assist the customer with up-sale?
why would you be a good fit? pharmacy experience? phone experience?
How would you reduce errors in such a high volume environment?
1. Why do you want to work with this company
I had been at a higher level than the job requirements - but stressed I simply wanted to enjoy my job and go home. I was asked if a supervisor made a decision I knew was absolutely wrong - how would I deal with it? (Not asked of other applicants)
What knowledge or experience do you have with telecommunications.
What would you do if your the only one at the front desk and notice someone fell off the treadmill? How would you handle this situation?
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