How do you handle an irate customer
Service Representative Interview Questions
Service Representative Interview Questions
Companies rely on service representatives to answer customer questions and address customer complaints and concerns. Prepare to answer questions assessing your communication skills, empathy for customers, and problem-solving abilities. Be ready to draw on your experience as a service representative and as a consumer.
Top Service Representative Interview Questions & How to Answer
Question 1
Question #1: Do you work well in high-stress situations?
How to answer
How to answer: The interviewer wants to know how you handle the stress of fielding customer complaints. Assure the interviewer that you understand where an angry customer is coming from and know how to keep your cool. Empathy and the ability to control emotions are vital qualities that interviewers look for in a potential service representative.
Question 2
Question #2: What would you do if you couldn't figure out how to help a customer?
How to answer
How to answer: This question allows you to demonstrate your problem-solving skills and ability to be a team player. Let the interviewer know that you're not afraid to ask a more experienced co-worker for help once you've exhausted the standard solutions you learned in training. It's always a good idea to share an example from your previous workplace.
Question 3
Question #3: Would you ever bend the rules to make a customer happy?
How to answer
How to answer: The interviewer wants to know how you balance customer satisfaction with company policy. Let the interviewer know that you understand that the rules are in place to protect customers and that you would consult a manager to work out a solution.
89,956 service representative interview questions shared by candidates
Tell us about yourself and why did you chose this company ?
What qualities make you a good fit for this role?
Why do you want to work for us?
All the questions were easy and related to my past experience. What can I bring to Bank of America that can help them.
Are you comfortable with talking to customers about their finances?
Tell me about a time you did something completely new during the length of your previous employment?
when can u start- how long have you been in customer service etc...
How long do you plan on working for this company if qualified?
Tell me about a time when you had an irate customer and how did you handle it?
Viewing 721 - 730 interview questions