Oct 8, 2012
Why BPO
Service Representative Interview Questions
Service Representative Interview Questions
Companies rely on service representatives to answer customer questions and address customer complaints and concerns. Prepare to answer questions assessing your communication skills, empathy for customers, and problem-solving abilities. Be ready to draw on your experience as a service representative and as a consumer.
Top Service Representative Interview Questions & How to Answer
Question 1
Question #1: Do you work well in high-stress situations?
How to answer
How to answer: The interviewer wants to know how you handle the stress of fielding customer complaints. Assure the interviewer that you understand where an angry customer is coming from and know how to keep your cool. Empathy and the ability to control emotions are vital qualities that interviewers look for in a potential service representative.
Question 2
Question #2: What would you do if you couldn't figure out how to help a customer?
How to answer
How to answer: This question allows you to demonstrate your problem-solving skills and ability to be a team player. Let the interviewer know that you're not afraid to ask a more experienced co-worker for help once you've exhausted the standard solutions you learned in training. It's always a good idea to share an example from your previous workplace.
Question 3
Question #3: Would you ever bend the rules to make a customer happy?
How to answer
How to answer: The interviewer wants to know how you balance customer satisfaction with company policy. Let the interviewer know that you understand that the rules are in place to protect customers and that you would consult a manager to work out a solution.
89,956 service representative interview questions shared by candidates
Why BPO
Questions were actually simple including, "Explain a time when you had to help an extremely rude customer?", and "What do you like most about customer service?"
What kind of customer service skills do you have to offer?
why teletech should hire me. what can I do to the company to make it grow.
Do you think you can do it?
Which of theses would you choose and why? A) to swim across a lake with a whale in it, B) to ride a skateboard down a long hill, C) to ride a motorcycle across ice not knowing how thin it was
Would you rather (1) ride on the back of a whale across a lake, (2) ride on the back of a cheetah across a field or (3) ride on a skateboard down a really steep hill
Have you worked at home before?
Why would we Hire you over another candidate?
How would you handle an irate customer that feels they have been getting the run around?
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