conflict customer service question. Give a time where you disagreed with a customer, where they escalated the problem or concern. What was the conflict? How did you resolve the solution? What could you have done better?
Services Consultant Interview Questions
2,371 services consultant interview questions shared by candidates
What is one areas that you feel you can improve in
What makes you the best candidate
Why do you want to join Capitec?
Nothing too scary. Just two or three good questions about problem solving... Discuss a time when you had this sort of problem and how did you handle it? What was the outcome?
The first question was "are you or can you be flexible"
Tell us about your previous education/work in 90 seconds. Why AMP? Why are you fit for this role? Tell us a time you received bad customer service? And how would you have resolved it if you were person giving bad customer service? Tell us a time have you multi-tasked?
Read this two-page description of a company that received $x million in stimulus funding to implement a smart grid project to serve a large geographic region. It must meet a variety of technical and business requirements listed here. What would you do first?
How would you handle a call where a customer wanted an adjustment because she was on the wrong Price Plan? Would you give a credit or offer a new price plan?
Give an example of a time when you had an irate customer on the phone or in person. How did you handle the situation? What was the outcome?
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