What will you do if the customer found her hotel is closed and no one is there for her?
Services Executive Interview Questions
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Why you choose Booking.com?
Imagine you receive a call from a guest who just arrived to her hotel with her 2 kids after 10 hours flight and hotel can not accommodate the family. How would you talk to her on the phone? Then you and this Senior start to talk to your imaginary phones.
Tell me about yourself
What do you know about the company, there's also a language test for your native language as well as English.
How do you response to a frustrated customer
General questions for a position of CSE
Customer service questions
Why would Booking.com benefit from having you? What do you like about the company? How patient are you ? What is your biggest fault?
Give an example of when you shined in a previous job.
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