You had to prove that you understand the text written by choosing the right answer from the question. You had to write a formal letter in English You had to handle a test phone call in English
Services Executive Interview Questions
1,824 services executive interview questions shared by candidates
Too many questions 1. Group assessment and self intro 2. Language test 3. Interview, role play and tons of scenario questions as to how to handle customers etc
don't remember, I think why you want to work with customer and what id I decide I want to work within my studies field-economics
Why San Francisco? (*I was living in Boston at the time)
How do you handling stress?
All questions followed the STAR framework
What would you say in case a guest calls complaining about an overbooking? How would you handle the situation. etc.
I had to write an email to customer making a complaint. The role play was on the phone. I had to take care of a customer stuck outside a hotel with no reception open.
Why Booking?
Can you describe how you gave a very bad/excellent customer service?
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