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Services Executive Interview Questions

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1,824 services executive interview questions shared by candidates

Company X's goal is to reduce operational costs, drive innovation, improve CX and drive more revenue. Company X's Revenue goal: Operations goal: Reduce Opex by 20% Increase revenue coming from collections Customer Experience: Maintain a high-level standard of CSAT (above 80%), NPS and reduce repeat contacts Existing figures: 5M voice calls per year 30% onshore operations 70% offshore operations 2M emails per year Cost per call - $8 Cost per email -$15 Average handling time - 15 mins per email, 10 mins per call The goal of the meeting: 1. Showcase who LivePerson is and why LP differentiates from others and what you can bring to the table to help Company X achieve their stated goals above. 2. Provide solutions that help them reduce cost through LivePerson Tech Solutions and our Managed Services program. Support your presentation by using the figures mentioned above 3. Provide solutions that help them increase their revenue using LP Managed Services program Prepare a 20 minute pitch to address how LivePerson and an intent driven business will solve all of the points that have been uncovered through discovery. You can use slides or just prepare a talk track. You should think about how you will handle objections that arise and be prepared to pivot based on the audience's questions / feedback. In addition, please include examples of where automation can play a part in achieving the company’s goals. After the meeting, the team will look to finalize the two companies they would like to take through to the final stage, 1 week from when you receive the exercise.
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Managed Services Account Executive

Interviewed at LivePerson

2.5★
Jan 7, 2022

Company X's goal is to reduce operational costs, drive innovation, improve CX and drive more revenue. Company X's Revenue goal: Operations goal: Reduce Opex by 20% Increase revenue coming from collections Customer Experience: Maintain a high-level standard of CSAT (above 80%), NPS and reduce repeat contacts Existing figures: 5M voice calls per year 30% onshore operations 70% offshore operations 2M emails per year Cost per call - $8 Cost per email -$15 Average handling time - 15 mins per email, 10 mins per call The goal of the meeting: 1. Showcase who LivePerson is and why LP differentiates from others and what you can bring to the table to help Company X achieve their stated goals above. 2. Provide solutions that help them reduce cost through LivePerson Tech Solutions and our Managed Services program. Support your presentation by using the figures mentioned above 3. Provide solutions that help them increase their revenue using LP Managed Services program Prepare a 20 minute pitch to address how LivePerson and an intent driven business will solve all of the points that have been uncovered through discovery. You can use slides or just prepare a talk track. You should think about how you will handle objections that arise and be prepared to pivot based on the audience's questions / feedback. In addition, please include examples of where automation can play a part in achieving the company’s goals. After the meeting, the team will look to finalize the two companies they would like to take through to the final stage, 1 week from when you receive the exercise.

None. They were canned questions that gave little to no insight about the depth or range of experience. First interview gave no opportunity to elaborate so difficult I would think for the ERB to make any substantive recommendation to the selecting official. This process was useless.
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Senior Executive Service

Interviewed at U.S. Department of Agriculture

3.8★
Jul 5, 2014

None. They were canned questions that gave little to no insight about the depth or range of experience. First interview gave no opportunity to elaborate so difficult I would think for the ERB to make any substantive recommendation to the selecting official. This process was useless.

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