Services Executive Interview Questions

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In the second part of the interview there is a Role Play exercise. The question I got was the following... A customer has worked for 40 years for a company and bought a Television with his Workhuman recognition points. He got a message saying his package was delivered but it was not. He is upset and is calling to see why this happened and where his TV is. How would you deal with this situation?
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Customer Service Executive

Interviewed at Workhuman

2.8
Oct 5, 2020

In the second part of the interview there is a Role Play exercise. The question I got was the following... A customer has worked for 40 years for a company and bought a Television with his Workhuman recognition points. He got a message saying his package was delivered but it was not. He is upset and is calling to see why this happened and where his TV is. How would you deal with this situation?

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