Peet's is very much about putting on a song and dance for the customer. You are suppose to be the coffee & tea expert and be able to describe all the various offerings for the customer. Demonstrating that you can repeat over and over the same spill about the various blends with a happy smiley face is what the interview is all about.
What would you consider your opportunities to be?
In an intense situation how do you respond fight or flight?
Describe your leadership and management style?
How would you deal with a difficult customer?
What do you think you weakness is?
How have you handled a rude customer before?
Interview was driven around Molson Coors success factors and questions were based around this. "Where have you made a difference", "Can you tell me about a time when you have had to address a difficult situation and what was the outcome"
What is the most important part of customer service to you?
Why do you want to work for Panera?
Viewing 1981 - 1990 interview questions