Shift Manager Interviews

Shift Manager Interview Questions

In a retail store or restaurant, stressful and complicated situations can arise. As a shift manager, you the one in charge of resolving them in an effective and professional way. Expect to be asked about how you would handle various problems that might come up, such as conflicts between employees and other bad employee behavior, irate customers, in-store emergencies, and staff shortages.

1,540 shift manager interview questions shared by candidates

It is not one I tripped up on, but one that is not always answered correctly. The prospective manger is asked " There is spill on the floor, the ketchup dispenser is empty and you need more happy meal boxes. Which problem do you take care of first"? The correct answer is the spill. Although you may be inclined to provide great customer service and refill the ketchup dispenser, or get the drive-thru line moving by getting more boxes. Your chief responsibilities are customer safety and company liability. That means you not only have to place a wet floor sign on or near the spill, but cleaning it up immediately.
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Shift Manager

Interviewed at McDonald's

3.6
Aug 15, 2014

It is not one I tripped up on, but one that is not always answered correctly. The prospective manger is asked " There is spill on the floor, the ketchup dispenser is empty and you need more happy meal boxes. Which problem do you take care of first"? The correct answer is the spill. Although you may be inclined to provide great customer service and refill the ketchup dispenser, or get the drive-thru line moving by getting more boxes. Your chief responsibilities are customer safety and company liability. That means you not only have to place a wet floor sign on or near the spill, but cleaning it up immediately.

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