If a customer called in after they've dropped their iPhone. How would you fix this?
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What is the difference between hard drive memory and RAM memory?
Difference between RAM and Hard Drive.
Where is the Apple HQ based.
How would you help someone if they are having internet issues on their phone?
Lots of tech questions (revise the basics you will be ok) and lots of questions about me
Q: How would you handle an irate customer? Describe a time you've done so in the past Q: How do you convey empathy in chat or over the phone? Q: A customer's phone has no cellular or internet service. How would you troubleshoot?
Hypothetical situation designed to gauge what type of person you are
Role-play scenario: you are expected to respond to this woman's concerns as though you were an Advisor. A woman calls on the first day of her honeymoon in Hawaii and discovers that a water bottle has leaked all over her iPhone. The phone is dripping wet, has powered off and the customer is extremely distressed about the recent photos she took on her wedding day.
Scenario based questions.
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