I was asked the normal questions about ram and hard drives and what type of email to use.
Software Engineer At Interview Questions
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What is the RAM and explain what it does?
Basic technical and roleplay questions. I advise to learn more on apple products.
Just be prepared to show them your process in isolating issues to quickly come to a resolution.
Define the difference POP and IMAP mail systems.
There is none. All of it is general since the person hiring you is sitting at home and has no idea what to ask besides general questions.
This really all depends on you level of expertise in the field. If you know apple, have a good customer service background, and have a decent amount of tech savvy, then you'll be fine.
Most difficult thing was calming your nerves since you are talking to Apple. Other than that, it really isn't that bad.
There were role play questions that involved pretending to explain to someone how to send an email. Another question I was asked was what exactly happens when you send an email - how does it get from point A to point B. There were several technical questions which included explaining various parts of computers and phones and how they work. I was also asked about my interest in the company, my familiarity with apple products and how I handle angry customers.
why apple? what is good customer service to me? give an example of a technical problem and solution?
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