There were role play questions that involved pretending to explain to someone how to send an email. Another question I was asked was what exactly happens when you send an email - how does it get from point A to point B. There were several technical questions which included explaining various parts of computers and phones and how they work. I was also asked about my interest in the company, my familiarity with apple products and how I handle angry customers.
why apple? what is good customer service to me? give an example of a technical problem and solution?
What is a situation in which you have received or given excellent customer service, and what did that look like? Let's say you get a call and someone says "I can't connect to Wi-Fi. I've tried everything." What are three questions you would ask them and how? What do you foresee being your biggest weakness(es) with keeping an efficient and professional work environment from your home office location?
How do you think of work at home job? What are the features of smartphone? Name some apple products. What is IP address and MAC address? What will you do when you found that your smartphone has no sound after plug in the headphone?
What do you think is the most challenging part about working from home, how would you overcome it?
Tell me 5 ways you can troubleshoot wi-fi connection.
Name a time when you COULDN'T fix a customers issue.
How would you go about helping a customer who has called in an cannot connect to wifi?
"My son just sent me a video on iPad of my grandson's first words. I can see the video without an issue but I have no sound."
"I just got off the airplane and now my phone won't come on. What do I do?"
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