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Support Analyst Interview Questions
5,369 support analyst interview questions shared by candidates
Intermediate UNIX questions. Basic SQL questions. Incident/Change/Problem management questions.
Why do you want to work as Associate Technical Support Analyst?
Why are you interested in this position? Do you have experience with SQL? Describe some of your past professional projects.
Technical interview consisted of working through a Q/A session testing my knowledge of Linux. This was followed up by placing me in a scenario where I was presented with some customer support ticket problems, and I had to show how I would react to the problems in terms of how I would go about resolving them. How did I arrive at resolution? How did I request information from the 'customer'? What information did I request from the 'customer'?
Tell us about a time you worked as part of a team
How would you handle working with a group of people all around the world with language barriers?
Describe your current day to day in your current position.
What do you know about Fannie Mae?
Why are more and more companies/people moving to the cloud? What are the main benefits?
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