Support Analyst Interview Questions

5,366 support analyst interview questions shared by candidates

1. Describe a time you received criticism from a customer. 2. Describe a time in a previous position that you went above what was expected. 3. Tell me about a past experience where you disagreed with a supervisor and what was the outcome.
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Kdp Customer Support Analyst

Interviewed at Amazon

3.5
Oct 27, 2022

1. Describe a time you received criticism from a customer. 2. Describe a time in a previous position that you went above what was expected. 3. Tell me about a past experience where you disagreed with a supervisor and what was the outcome.

1st round - Basic HR questions 2nd round - Gave a use case about Sales Reps and how to manage that in Excel, correct the grammar mistakes in a sentence (to know you understand english grammar), basic communication questions, how to reply to a customer if the customer is not satisfied, etc 3rd round - Client facing questions - not too difficult
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Product Support Analyst

Interviewed at Anaplan

3.6
Jan 2, 2020

1st round - Basic HR questions 2nd round - Gave a use case about Sales Reps and how to manage that in Excel, correct the grammar mistakes in a sentence (to know you understand english grammar), basic communication questions, how to reply to a customer if the customer is not satisfied, etc 3rd round - Client facing questions - not too difficult

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