Support Associate Interview Questions

Support Associate

Interviewed at Macy's

3.4★

Mar 10, 2013

Nothing really, same questions you get everywhere I guess.

Retail Support Associate

Interviewed at Macy's

3.4★

Aug 12, 2014

This interview was the easiest I have ever had. There was nothing that I did not expect. It was very easy.

Merchandising Support Associate

Interviewed at Bloomingdale's

3★

Nov 12, 2010

Asked about prior work experience

Customer Support Associate

Interviewed at Zoe

3.9★

Oct 20, 2023

Tell me about a time you disagreed with a manager and how you navigated that?

Seller Support Associate

Interviewed at Amazon

3.5★

Feb 9, 2017

Tell me something about yourself which is not mentioned in your resume. Why Amazon? Why shift from a technical field to a non technical field. Are you okay with rotational shifts? Given a choice between day shift and night shift, what would you choose? Why should we hire you? Do you know about the job profile?

Cloud Support Associate

Interviewed at Amazon

3.5★

Feb 25, 2017

Database : Knowing the SQL Queries Knowing about joins,subqueries,constraints etc. Basic database troubleshooting (Like Can’t login, Can’t connect to the database) Basic RDMS concept (they can refer tutorial point for the same DBMS topic) Networking : · Difference between router, switch. · What is a Broadcast Domain? · DHCP DORA process · DNS – detailed explanation. TCP/UDP and why? · Subnetting · MSS/MTU · Complete flow when you trigger amazon.com · OSI model with complete details and protocols on each layer. · TCP and SSL handshake · Difference between TCP/UDP, examples · Flow/error control · What is a firewall, why do you need it? · OSI Model OS : OS boot process (Win/Linux) - Memory management ;Memory pages; Buffer and Caches, Basic commands ------------------------------ - My net isn't working, how do i troubleshoot? - My net speed is slow, i need you to troubleshoot - Whats ptr entry in DNS. -Explain DNS, DHCP, Memory management to your grand father. -Have you dealt with a bad customer? -Any decisions that you regret? Etc..

Seller Support Associate

Interviewed at Amazon

3.5★

Mar 20, 2017

What do you understand by Customer Obsessed ?

Seller Support Associate

Interviewed at Amazon

3.5★

Mar 23, 2017

tell me about yourself gave a situation and asked me to write an email concerning to it situation where i have handled a problem alone

Cloud Support Associate

Interviewed at Amazon

3.5★

Sep 19, 2017

How www.amazon.com is accessed, in detail. Explain what happens to packet at each OSI layer.

Cloud Support Associate

Interviewed at Amazon

3.5★

Sep 19, 2017

Troubleshooting a PC that doesn't boots up.