based on the experiences, not difficult
Support Associate Interview Questions
4,760 support associate interview questions shared by candidates
I am from the engineering background. HR asked the only single question in two words, why non-tech? When I started answering, in five seconds, she says thank you. This seems she already assumed to not take any B.Tech student.
ports used by various protocols DHCP DNS boot loading ping and tracerouter mechanism slow connection troubleshooting
the questions were over the phone, it was a recording, it was 23 questions
Imp Questions: - What happens when you enter amazon.com in URL? - Boot process (Win/Linux) - DHCP - DORA - 3- way handshake, TCP/UDP, NAT, Active Directory, Domain controller - Networking commands: iperf, curl, netstat, ipconfig, ping, tracert, nmap, other linux commands - how will you schedule a job in linux (cron/at)
What commands used to check memory
Explain a Technical Problem and how you resolved it
What does DHCP mean and what is the process it uses?
Assessment is very basic network question and somewhat tricky customer facing behavioral scenario. Signed NDA, but you must know basic networking and how data transferred from all layers Leadership Scenarios- I prepared 11-12 (If you are working professional then you might get those easily. Only prepare how/what you did which reflects those Amazon leadership principle). Not sure, if Amazon really using those principles within company, interview process(not steps) is broken.
Tell me about a time when you showed (Amazon Leadership principles)?
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