I think they mostly wanted me to demonstrate if/how I had experience in solving the problems that they are looking for this position to solve.
Support Director Interview Questions
239 support director interview questions shared by candidates
What is your 30-60-90 day plan?
Describe a time when you had to de-escalate a hot customer.
How will I add value to the process and to the function
The engineering teams hate customer service (that's a direct quote), so how will you win them over?
Please see my notes above.
nothing difficult
Q: What considerations go into identifying and selecting new software/tech stack for your team? Walk us through your process of selecting new tooling.
Give 3 words that describe your ideal company culture.
they were quality, general, problem solving related questions.
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