Wasn't prepared for javascript programming questions.
Support Engineer Interview Questions
Support Engineer Interview Questions
Support engineers help customers with their tech support concerns and challenges. They often provide support for the products and services of technology companies. These professionals also create training manuals, guides, and other support materials. You should expect a variety of technical questions and questions that test your ability to interact with customers.
Top Support Engineer Interview Questions & How to Answer
Question 1
Question #1: Name some of the latest processors and other popular upgrades for computers.
How to answer
How to answer: This question lets you showcase your knowledge about computer hardware. Talk about the latest computer processors, hard drives, and graphics cards and which applications they're best for. While a graphic designer may need a powerful processor, someone who spends most of their time typing can use an older PC with no problem.
Question 2
Question #2: Talk about a time when you solved a problem with a difficult customer.
How to answer
How to answer: People are often angry and frustrated because of issues with their hardware or software when they speak to support engineers. Use your answer to this question to show that you can stay calm and de-escalate situations with irate customers. Discuss a time when you were able to make someone satisfied, even though they were angry at first.
Question 3
Question #3: What is overclocking?
How to answer
How to answer: Overclocking is setting a computer's processor to run faster than recommended. Talk about how it can increase performance, especially for gamers, but it increases the risk of overheating. Overclocking often voids the manufacturer's warranty as well.
21,820 support engineer interview questions shared by candidates
Why did you startup your own company and not look for a new job after your layoff?
There were many difficult questions that I believe were put in place to test an individuals ability to research, but one of the most unexpected situations that came up was a simulation that was given to remotely connect to a server (from a laptop that was provided) and troubleshoot some network communication issue that the server was having (between it and a few of its hosts). Unfortunately, not all packages necessary to complete the task were installed on the server machine (which didn't have internet access).
Interviewer asked me to reschedule the interview to another day because he had too much going on...of course that was after I had called him because we had a set interview time...He had completely forgotten.
Q: What was one thing that they asked you Where do you find yourself in the next 5 years?
write a simple sql select query
I was asked to create a pivot table which would organize locations and systems that were being supported.
Describe ( no code) how I would use a front-end to send an API request and display the returned content on a web page. Use Postman to hit an API of their choosing. Relatively simple, only additional element was navigating the docs to see how the API wanted to receive the API key. You are given three strings, “kasjfhhi” “yyjknaalkjs” “anewunnsii”. Using your favorite language, write a function called repeatedChar which returns the first letter of each string that occurs twice in a row in a new string. Example #1: Input : “kasjfhhi” Output : h Example #2: Input : “yyjknaalkjs” Output : y Example #3: Input: “anewunnsii” Output : n
Review of a math assesment and how did you come to the answer.
"The user opens the browser to https://10.10.10.5 but the page is not displayed. List the steps for troubleshooting."
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