if the team required to get a number of 200 ticket/month and we only achieved 150 and the manager told you to generate the remaining 50 as a dummy tickets . what will you do?
Support Engineer Interview Questions
Support Engineer Interview Questions
Support engineers help customers with their tech support concerns and challenges. They often provide support for the products and services of technology companies. These professionals also create training manuals, guides, and other support materials. You should expect a variety of technical questions and questions that test your ability to interact with customers.
Top Support Engineer Interview Questions & How to Answer
Question 1
Question #1: Name some of the latest processors and other popular upgrades for computers.
How to answer
How to answer: This question lets you showcase your knowledge about computer hardware. Talk about the latest computer processors, hard drives, and graphics cards and which applications they're best for. While a graphic designer may need a powerful processor, someone who spends most of their time typing can use an older PC with no problem.
Question 2
Question #2: Talk about a time when you solved a problem with a difficult customer.
How to answer
How to answer: People are often angry and frustrated because of issues with their hardware or software when they speak to support engineers. Use your answer to this question to show that you can stay calm and de-escalate situations with irate customers. Discuss a time when you were able to make someone satisfied, even though they were angry at first.
Question 3
Question #3: What is overclocking?
How to answer
How to answer: Overclocking is setting a computer's processor to run faster than recommended. Talk about how it can increase performance, especially for gamers, but it increases the risk of overheating. Overclocking often voids the manufacturer's warranty as well.
21,794 support engineer interview questions shared by candidates
Differences between Hub and a switch.
They asked questions about my experience, work flow, background, technical knowledge and processes.
What would be the steps if you couldn't reach www.google.com on a pc.
PIM functionality in details
1)He asked me what is the difference between :hkey_local_machine vs hkey_current_user 2)He also gave me this quiz (maybe he thought that this company is like Google...): You have a 3 and a 5 litre water container, each container has no markings except for that which gives you it's total volume. You also have a running tap. You must use the containers and the tap in such away as to exactly measure out 4 litter of water. How is this done?
There should be a phone interview first or face to face. Technical evaluations may be good for people just getting out of school, most of us seasoned engineers don't memorize things like subnetting. We have resources to find that information. Example subnet calculator
Do I need future sponsorship?
What have you done recently to improve your technical support skills?
What skills do you have to be a technical support engineer?
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