A client has just called you. He is extremely angry as he is experiencing slowness in the platform. He wants to escalate this directly to your CEO and is threatening to go to a competitor if this isn’t resolved within 30 minutes. You have no idea what the problem is and need to investigate, but you agreed to write him an email to start the ticket chain and tell him of your investigation .Please write your initial email reply. You only have 3 minutes to write this reply. You receive an email from a client with a question about how to send her bitcoin to another wallet.
