How do you deal with an angry customer
Support Representative Interview Questions
5,785 support representative interview questions shared by candidates
Some programming related questions and background check
Expectativa de sueldo, antecedentes laborales, habilidades, experiencia, educación.
I was asked to describe a situation where I dealt with a dissatisfied customer.
The interviewer asked me to talk about my professional experience.
What are the qualities of a customer support representative
Are you comfortable doing sales?
¿Cuál es tu experiencia previa en la resolución de problemas relacionados con hardware y software de computadoras? ¿Cómo manejas las solicitudes de soporte técnico por teléfono, correo electrónico o chat? Describe tu enfoque para garantizar una excelente atención al cliente mientras resuelves los problemas técnicos. ¿Cuál es tu nivel de conocimiento en sistemas operativos como Windows, macOS o Linux? ¿Podrías darme ejemplos de problemas comunes que hayas resuelto en estos sistemas? ¿Cómo abordas los problemas de software, como fallas en aplicaciones o errores de compatibilidad? ¿Cuáles son tus estrategias para identificar y solucionar estos problemas? ¿Qué medidas tomas para mantener la privacidad y seguridad de los datos de los clientes mientras brindas soporte técnico remoto?
It's a WAH position so they asked if I had internet connection, good speed and the ability to hardwire my computer as well as a quiet place to work in my home.
Have you ever dealt with an unreasonable customer? How did you handle it, and how would you handle it today?
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