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Tech support for Apple: 1.) how do you change the desktop on a mac? 2.) How much is Apple-care? 3.) how long does apple-care good for? 4.) How do you get iTunes? 5.)What browser does the mac use? 6.) If you could resolve a customer issue but break a policy/rule doing so, would you? 7.) Tell a time you went above and beyond. 8.) 3 characteristics you will bring to the company. 9.) role play: calm the customer down after she bought an iPhone 6 and couldn't set up her gmail.
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Technical Support Representative

Interviewed at TP

4.4★
Jan 15, 2015

Tech support for Apple: 1.) how do you change the desktop on a mac? 2.) How much is Apple-care? 3.) how long does apple-care good for? 4.) How do you get iTunes? 5.)What browser does the mac use? 6.) If you could resolve a customer issue but break a policy/rule doing so, would you? 7.) Tell a time you went above and beyond. 8.) 3 characteristics you will bring to the company. 9.) role play: calm the customer down after she bought an iPhone 6 and couldn't set up her gmail.

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