Is the customer always right?
Support Representative Interview Questions
5,788 support representative interview questions shared by candidates
Describe a time you deal with a difficult customer
Crazy questions about balancing a scale and other mind benders to see how well you can think quickly and resolve problems. I think it was basically designed to put you in stress mode.
Describe a situation at work or in your personal life that was difficult and how did you go about solving it?
A client cannot print from her computer. Her neighbor can print to the printer just fine. How would you troubleshoot this?
Explain about the situation that you didn't like a policy that you should follow.
Tell me about a time you had to deal with conflict at work
All the normal HR questions nothing off the cuff at all.
Describe a process in detail, could be anything, how to build a house, how to fill your gas tank, the interviews just want to see how you explain a process.
Basic questions on how you would handle certain situations. I was also asked some questions about how would I troubleshoot 2 lamps and to recall some info that was given to me by memory.
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