have you ever dealt with an irate customer and how did you handle it?
Support Representative Interview Questions
5,785 support representative interview questions shared by candidates
Are you available all the time including nights/weekends/holidays?
How would you explain FanDuel to your grandparents?
I have a lot of payroll experience so they asked a lot about that and how I would handle certain client concerns
Asks you do create three email replies in mock customer scenarios
Tell me about yourself. Why are you looking into the support engineer role?
Did job requirement assessment like typing and details attention
API's, questions about zendesk operations etc
One question they asked was how I would classify and prioritize different types of cases, specifically-urgent and important, non-urgent but important, and urgent but not important.
There are question related to marketing and some minor troubleshooting, for which some of the answers can be found on their FAQ page.
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