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Support Representative Interview Questions
5,785 support representative interview questions shared by candidates
Whether I knew the company's business and why I wanted the job.
Relationship Building
One of the questions was to describe one difficult situation and what actions did I take to overcome the difficulty.
What's the difference between pop3 and SMTP
Basic Linux and Networking Concepts
It was pretty straight forward, difficult and unexpected because I couldn't remember the answer the question which I had learn before a while back.
Be familiar with the well known port numbers (DNS, DHCP, etc). Networking (routing protocols, FHRPs, VLANs etc) and Linux CLI skills are essential.
My school didn't focus too much on LDAP, so when they asked about LDAP I bombed those questions.
If you understand Linux and Networking, you will be just fine
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