If you were an ice cream, what flavour would you be?
Support Specialist Interview Questions
Support Specialist Interview Questions
A support specialist is an individual with knowledge about computers, electronics, or software who uses this knowledge to help customers experiencing technical problems. When applying for a support specialist position, interviewers want to know if you have a strong understanding of the technology you're working with and if you have the communication skills necessary to assist clients.
Top Support Specialist Interview Questions & How To Answer
Question 1
Question #1: What is your troubleshooting process?
How to answer
How to answer: An employer wants to be sure you have a strong understanding of their technology. They also want to know if you're organized and able to articulate your process clearly enough that a customer can understand the technology as well. Your answer to this question can show your organizational skills as well as your experience with technology and customer service.
Question 2
Question #2: How do you work with difficult clients?
How to answer
How to answer: Working as a support specialist can be frustrating when assisting difficult clients. An interviewer wants to know if you are able to remain professional and helpful even when working with a customer who is being troublesome.
Question 3
Question #3: Are technical skills or people skills more important for this position?
How to answer
How to answer: An employer wants support specialists who have technical skills and people skills. Your answer to this question is a matter of opinion, but be sure to explain how you understand that both technical skills and customer service skills are required to be as effective in the position as possible.
13,846 support specialist interview questions shared by candidates
They asked me whether or not I was willing to travel to different locations at least three times a week.
do you do drugs, do you have any felonies,
do you have debt? are you a convicted felon?
How well I knew SQL?
Provide and example of when you receive negative review on performance and how you reached an resolution?
The ONLY difficult question was one of those brain teasers some companies like to use to see how candidates think on their feet. It was not one of the concise examples (i.e. "Why are manhole covers round?" or "how many tennis balls can you fit on a Boeing 757?") It was lengthy: Situation: There are 4 people on one side of a bridge. They must cross the bridge. It's nighttime, so they must use a flashlight. They must cross in pairs. One person can cross the bridge in 1 minute, another takes 2 minutes, another takes 5, and the last person takes 10 minutes to cross. When crossing, each pair will move at the pace of the slower walker. One person will have to make a return trip with the flashlight so the remaining people can use it to cross. Their walking pace also applies to these return trips. Question: In what sequence of pairs should they cross the bridge, such that the total time for ALL 4 to cross does not exceed 17 minutes. All other questions were standard personality gauging, behavioral, or experience-related questions, which is why I rate the overall interview process as average.
Why are you interested in working for Lutron?
Elaborate on work experience in SQL
Say you have been working at Riot for two years and you fail. What do you think would be the reason that you failed?
Viewing 361 - 370 interview questions