They asked a number of questions about my past role.
Support Specialist Interview Questions
Support Specialist Interview Questions
A support specialist is an individual with knowledge about computers, electronics, or software who uses this knowledge to help customers experiencing technical problems. When applying for a support specialist position, interviewers want to know if you have a strong understanding of the technology you're working with and if you have the communication skills necessary to assist clients.
Top Support Specialist Interview Questions & How To Answer
Question 1
Question #1: What is your troubleshooting process?
How to answer
How to answer: An employer wants to be sure you have a strong understanding of their technology. They also want to know if you're organized and able to articulate your process clearly enough that a customer can understand the technology as well. Your answer to this question can show your organizational skills as well as your experience with technology and customer service.
Question 2
Question #2: How do you work with difficult clients?
How to answer
How to answer: Working as a support specialist can be frustrating when assisting difficult clients. An interviewer wants to know if you are able to remain professional and helpful even when working with a customer who is being troublesome.
Question 3
Question #3: Are technical skills or people skills more important for this position?
How to answer
How to answer: An employer wants support specialists who have technical skills and people skills. Your answer to this question is a matter of opinion, but be sure to explain how you understand that both technical skills and customer service skills are required to be as effective in the position as possible.
13,846 support specialist interview questions shared by candidates
What’s your favorite thing about (X) role? Do you think there’s value in (basic responsibility for this position)?
what can you bring to the company?
IT experience
If you were to start your own company tomorrow, what 3 values would it be based on.
I was given 15 minutes to answer 50 questions. It wasn't nearly enough considering the nature of the questions.
How much experience do you have in the medical field?
Where do you see yourself in 5 years
In this round two cases related to certain specific European markets were given. The task was to search the net and find three suitable experts who could help in each case. There name, designation, email address (optional), phone number (optional), link source (from where you found the info) and a line about why this person could help was asked for. Further, you are asked to design a mail explaining GLG model, the case and the offer to work with the company.
Where do you see yourself in five years?
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