They asked if it was ever okay to be late to work.
Support Specialist Interview Questions
Support Specialist Interview Questions
A support specialist is an individual with knowledge about computers, electronics, or software who uses this knowledge to help customers experiencing technical problems. When applying for a support specialist position, interviewers want to know if you have a strong understanding of the technology you're working with and if you have the communication skills necessary to assist clients.
Top Support Specialist Interview Questions & How To Answer
Question 1
Question #1: What is your troubleshooting process?
How to answer
How to answer: An employer wants to be sure you have a strong understanding of their technology. They also want to know if you're organized and able to articulate your process clearly enough that a customer can understand the technology as well. Your answer to this question can show your organizational skills as well as your experience with technology and customer service.
Question 2
Question #2: How do you work with difficult clients?
How to answer
How to answer: Working as a support specialist can be frustrating when assisting difficult clients. An interviewer wants to know if you are able to remain professional and helpful even when working with a customer who is being troublesome.
Question 3
Question #3: Are technical skills or people skills more important for this position?
How to answer
How to answer: An employer wants support specialists who have technical skills and people skills. Your answer to this question is a matter of opinion, but be sure to explain how you understand that both technical skills and customer service skills are required to be as effective in the position as possible.
13,851 support specialist interview questions shared by candidates
Introduction question/Tell me about yourself.
How would you handle an angry customer ? All basic questions related to Voice technologies and basic routing/switching.
We are a small company, why do you want to work for a small company? (This was a serious question from the hiring manager)
Give an example of showing empathy during a call.
They asked me a lot of personality traits.
Role played a tech question. Example: "TV remote is not working, what should I do?"
I was interviewing for a position that is very similar to my current position, so most of the questions were surrounding my experience in my current/previous roles.
What is an API, how developers can use it with PagerDuty, why API are useful.
Stage 2, 3 and 4 all had Competency-based questions on skills they were looking for (i.e. from job spec). Also included technical accounting questions which would be required for the job. Although structured interviews, it was comfortable and had the feel of "casual/informal conversation". You felt at ease. You also had the opportunity to show your personality and discuss your interests too.
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