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Support Specialist Interview Questions
Support Specialist Interview Questions
A support specialist is an individual with knowledge about computers, electronics, or software who uses this knowledge to help customers experiencing technical problems. When applying for a support specialist position, interviewers want to know if you have a strong understanding of the technology you're working with and if you have the communication skills necessary to assist clients.
Top Support Specialist Interview Questions & How To Answer
Question 1
Question #1: What is your troubleshooting process?
How to answer
How to answer: An employer wants to be sure you have a strong understanding of their technology. They also want to know if you're organized and able to articulate your process clearly enough that a customer can understand the technology as well. Your answer to this question can show your organizational skills as well as your experience with technology and customer service.
Question 2
Question #2: How do you work with difficult clients?
How to answer
How to answer: Working as a support specialist can be frustrating when assisting difficult clients. An interviewer wants to know if you are able to remain professional and helpful even when working with a customer who is being troublesome.
Question 3
Question #3: Are technical skills or people skills more important for this position?
How to answer
How to answer: An employer wants support specialists who have technical skills and people skills. Your answer to this question is a matter of opinion, but be sure to explain how you understand that both technical skills and customer service skills are required to be as effective in the position as possible.
13,851 support specialist interview questions shared by candidates
Directly relevant to the role questions were asked
What do you like to do on your free time ?
What experience from a previous position can you apply to this role.
Talk about your qualifications. People skills, how you motivate people to get through processes. Team work is very important. If you wont settle for the low pay and busy office dont apply
They wanted to know about my personality and how it would work well in the culture of the office and how I would work with existing employees. Also picked certain things from my resume to ask about and get a feel for my personality
The recruiter asked questions but didn't appear to understand the answers. Asked about 'devices.' Linux devices? Windows Server? Network routers and switches? I have some training and exp. with all. Recruiter didn't know what a network switch is. I explained that Cisco is the largest vendor worldwide and makes 'Catalyst' switches in wide use. Person didn't understand any of what I said. As if never heard of an Ethernet switch. Cat 9K are very common and cost thousands of dollars.
Why do you want to work with Onbe?
Do you think that your studies help you at your workplaces?
Talk about your experience on the resume...
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