They were just asking me to tell about myself
Support Specialist Interview Questions
Support Specialist Interview Questions
A support specialist is an individual with knowledge about computers, electronics, or software who uses this knowledge to help customers experiencing technical problems. When applying for a support specialist position, interviewers want to know if you have a strong understanding of the technology you're working with and if you have the communication skills necessary to assist clients.
Top Support Specialist Interview Questions & How To Answer
Question 1
Question #1: What is your troubleshooting process?
How to answer
How to answer: An employer wants to be sure you have a strong understanding of their technology. They also want to know if you're organized and able to articulate your process clearly enough that a customer can understand the technology as well. Your answer to this question can show your organizational skills as well as your experience with technology and customer service.
Question 2
Question #2: How do you work with difficult clients?
How to answer
How to answer: Working as a support specialist can be frustrating when assisting difficult clients. An interviewer wants to know if you are able to remain professional and helpful even when working with a customer who is being troublesome.
Question 3
Question #3: Are technical skills or people skills more important for this position?
How to answer
How to answer: An employer wants support specialists who have technical skills and people skills. Your answer to this question is a matter of opinion, but be sure to explain how you understand that both technical skills and customer service skills are required to be as effective in the position as possible.
13,851 support specialist interview questions shared by candidates
How big was the group that I used to work for? How did I handled difficult users. Some knowledge about having PC and Laptops.
What is the SQL command for selecting all rows from a table?
Group Interview: "What do you think of those jokers in Washington?" "If you had to pick one other person in this interview to work with, who would it be?" Technical Interview: "What's a switch?" "Are you familiar with VoIP?" "Difference between TCP/UDP?" Third interview: I had to walk manager through tying a shoe, without looking at her/what she was doing.
What was a new piece of software that had taken my attention recently?
What was a really hard day at your current position and how did you handle it?
How do handle rude customers
Q: How would you handle boundaries in the work place?
Tell me about yourself, experience, etc
It was mostly about my experience and my plans. I remember only few questions, one of them was: "If you had several emails simultaneously from a potential, new and an old client, which one would you prioritize."
Viewing 471 - 480 interview questions