How do you envision your next 5 years at Lightspeed?
Support Specialist Interview Questions
Support Specialist Interview Questions
A support specialist is an individual with knowledge about computers, electronics, or software who uses this knowledge to help customers experiencing technical problems. When applying for a support specialist position, interviewers want to know if you have a strong understanding of the technology you're working with and if you have the communication skills necessary to assist clients.
Top Support Specialist Interview Questions & How To Answer
Question 1
Question #1: What is your troubleshooting process?
How to answer
How to answer: An employer wants to be sure you have a strong understanding of their technology. They also want to know if you're organized and able to articulate your process clearly enough that a customer can understand the technology as well. Your answer to this question can show your organizational skills as well as your experience with technology and customer service.
Question 2
Question #2: How do you work with difficult clients?
How to answer
How to answer: Working as a support specialist can be frustrating when assisting difficult clients. An interviewer wants to know if you are able to remain professional and helpful even when working with a customer who is being troublesome.
Question 3
Question #3: Are technical skills or people skills more important for this position?
How to answer
How to answer: An employer wants support specialists who have technical skills and people skills. Your answer to this question is a matter of opinion, but be sure to explain how you understand that both technical skills and customer service skills are required to be as effective in the position as possible.
13,862 support specialist interview questions shared by candidates
What issue have you had to troubleshoot for a client and how did you work with other colleagues to resolve it?
I was asked mostly about my job history and discussed the job itself.
They asked you some basic techno questions. And how would you get someone with no tech backround to follow along with your troubleshooting steps.
What helps me forget a hard day of work and makes me want to come back.
Past experience with challenging customer situation
What achievement (personal or professional) are you really proud of?
Where do you see yourself in 5 years?
Critical thinking question ("no right or wrong answers"): You have 52 pencils, 10 file folders, 20 pens, 10 felt tip markers, (and like two other types of writing tools listed with their quantities). How many notebooks do you need?
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