A support specialist is an individual with knowledge about computers, electronics, or software who uses this knowledge to help customers experiencing technical problems. When applying for a support specialist position, interviewers want to know if you have a strong understanding of the technology you're working with and if you have the communication skills necessary to assist clients.
What is AD, Laserjet printer, .ost file, pst file, shadow doc, situational questions like how do you handle a situation when HR tells you to recover a legal file, then a user on the floor calls stating their printer is down and affecting production and the CEO needs your help, who would you attend to 1st and why.
Have you had experience working with colleagues who are not co-located?
While not required, would you be interested in overtime and/or occasional weekend work?
My phone won't receive text
Why do you want to work for PointClickCare?
1. Hiring Manager: Getting to know you, more laid back conversation style. 2. Two Engineers: A few questions about the software, wanting to know more about you as a person and more of a conversation. Explained the role and the company. 3. Two managers: Straight forward question after question. What is something recent you've learned and how have you gone about that? A round about question to get to "how did you deal with a difficult person at work?" "what was a significant problem that you had with Civil 3D and how did you troubleshoot?" "how have you convinced someone to change their minds about a course of action?"
How many tennis balls fill a plane?
Tell me about a challenge you faced.
The first technical was basic network fundamentals like DNS, DHCP, VPN,IP Address, OSI layer, UDP & TCP, some windows OS question and System administration question.
various skill based questions that were basically meaningless.
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