Can't really remember particular questions but all question were rather surprising but nothing like you couldn't answer them. The only important part was to use your brain. They were checking our creativity and stress resistance. I might need to add that the company was looking for more than 1 person at that time as they were opening a new project. Plus that was back in Sep 2007
Two scenarios were given to me an hour beforehand and I was tasked with providing a solution to them, before explaining my reasoning for the chosen solution.
Describe how you measure the ROI of coaching?
General questions related to professional history, stance on culture and scenario based questions.
You pulled a report and find out that one of your key agents has been avoiding calls. He answers the call within 10 seconds and immediately places the call on hold until the member hangs up. How would you address this issue?
What is your favorite movie?🎦
How would you approach delivering bad news to a team member or a customer
How would you deal with a conflict within the team as the manager?
What is it that makes this company interesting for you.
What are your skills for this position
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