if you were in a meeting by yourself with a client that took a month to book and you get an emergency phone call from another client asking for help on the spot, what would you do.
Technical Account Manager Interview Questions
2,647 technical account manager interview questions shared by candidates
What is your view on Cloud
They gave me a situation where a customer denied a phone conversation where they agreed to have on-site help. Since this wasn't in email we couldn't charge them for services.
how will you react when faced with an angry client
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Technical questions on Microsoft's hardware and software.
Product has a bug in it, customer is frustrated as it is not working as sold by sales team, will not be fixed for 6 months due to code rewrite, you have to deliver this information back to CIO who is threatening to throw Microsoft and the product out. This is a role play with 5-6 MS employees acting as the CIO, VP, Director, Manager, Engineer along with a few acting in the MS Sales positions. This group will also be in the same positions when you perform your presentation.
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