No question - didn't get that far
Technical Customer Support Interview Questions
425 technical customer support interview questions shared by candidates
What do you look for in a manager, and how do you like to be supported?
Do I have experience in customer service?
What would you tell a customer if they called in having trouble loading a page?
Explain a time where you had a upset customer and how you approached the call?
Describe a time where you delt with a difficult customer and how you resolved their issue? Describe a time that the company changed a policy you didn't agree with and how you responded? Describe a time you received feedback from a supervisor you didn't agree with and how you handled it.
Most requests are via chat: do you have experience? (Note: my interviewer said training would have been provided, so the answer to this question wasn't essential in getting the offer. I didn't get the offer because the position was closed due to hiring freeze)
Would you be willing to do shift work?
What could be the issue the app is slow and what could be the basic troubleshooting steps you could suggest to the user?
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