Technical Customer Support Interview Questions

425 technical customer support interview questions shared by candidates

After giving a description of the job offering, the recruiter asked me if the job interested me and if I would be available for a full-time position. The position was in the form of a 6-month contract handled by ConsultNet, with an option for the company to hire any time within that 6-month period.
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Technical Customer Support Specialist

Interviewed at ConsultNet Family of Companies

3.9
Oct 23, 2019

After giving a description of the job offering, the recruiter asked me if the job interested me and if I would be available for a full-time position. The position was in the form of a 6-month contract handled by ConsultNet, with an option for the company to hire any time within that 6-month period.

I was repeatedly asked technical questions despite the job not requiring me to be technical. The managers clearly doubted my ability to do the job solely because I was not technical, despite having experience in managing technical staff before. Had I known they really wanted an engineer, I would not have wasted 5 hours of my time.
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Customer Focused Technical Support Manager

Interviewed at Juniper Networks

4.2
Jul 2, 2013

I was repeatedly asked technical questions despite the job not requiring me to be technical. The managers clearly doubted my ability to do the job solely because I was not technical, despite having experience in managing technical staff before. Had I known they really wanted an engineer, I would not have wasted 5 hours of my time.

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