After giving a description of the job offering, the recruiter asked me if the job interested me and if I would be available for a full-time position. The position was in the form of a 6-month contract handled by ConsultNet, with an option for the company to hire any time within that 6-month period.
Technical Customer Support Interview Questions
425 technical customer support interview questions shared by candidates
Asked a series of simple linux questions.
Nothing was asked normal conversation about my work experience.
Tell me about your previous work experience.
Tell me about a situation where you had to deal with an unexpected problem.
How do you deal with stress?
I was repeatedly asked technical questions despite the job not requiring me to be technical. The managers clearly doubted my ability to do the job solely because I was not technical, despite having experience in managing technical staff before. Had I known they really wanted an engineer, I would not have wasted 5 hours of my time.
What do you find to be the most challenging in customer support?
Generic questions about past experience
When stuck on a complex issue, how do you determine when it is time to ask for assistance or escalate the issue to another team?
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