they asked about a particular time when a customer was dissatisfied and how I handled the situation
Technical Support And Sales Representative Interview Questions
41 technical support and sales representative interview questions shared by candidates
They will ask you what a "domain name is" (name of your website) what an "ISP" is (Internet Service Provider), What "hosting is" (renting your space on the internet) things like that. Not too many difficult questions.
If you were selected for the position would you have any problem consulting and asking probing questions to customers?
stupid questions
Role play selling a tech items to them.
Why would you be a asset to this company
Describe a time when you had to do something that tested your moral compass; What was the issue and how did you handle that situation.
Do you have any experience providing customer service over the telephone?
Is commuting to Millenia something you can do?
For the position I applied for they asked scenario based questions for Technical Support, but if you really know what your doing then it shouldn't be difficult at all.
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