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Technical Support Engineer Interview Questions

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Technical Support Engineer Interview Questions

In an interview for a technical support engineer, you're likely to face technical questions, troubleshooting hypotheticals, and questions that assess your customer service skills. Interviewers want to know if you can proficiently solve computer problems, have a working knowledge of relevant technology, and be successful when assisting customers with computer problems.

Top Technical Support Engineer Questions & How to Answer

Question 1

Question #1: What do you expect to be doing in a technical support engineer role?

How to answer
How to answer: This question helps the interviewer confirm that you understand the job duties, which have technical and customer service components. Look at the job posting details so that your answer is specific to the company for which you're interviewing.
Question 2

Question #2: What is the difference between SKD and API?

How to answer
How to answer: Interviewers frequently ask technical questions like this one. They're gauging your knowledge of the essential programs and processes you'll be using in your role as a technical support engineer. Your interviewer wants to know that you have the needed knowledge base. Be clear and concise when answering technical or problem-solving questions.
Question 3

Question #3: What do you do when interacting with an unhappy or difficult client?

How to answer
How to answer: Your answer to this question offers you the chance to demonstrate your customer service skills. Talk about how you react in challenging situations. Bring up a successful example from a previous job if you have one. Be sure to demonstrate that you enjoy working with customers.

9,826 technical support engineer interview questions shared by candidates

The docs seem to be wrong. I'm trying to learn more about BB&T using the example provided in the documentation: curl -G https://sandbox.plaid.com/institutions/search \ -H 'content-type: application/json' \ -d '{ "query": "BB&T", "products": ["auth"] }' but I get this error: { "display_message": null, "error_code": "MISSING_FIELDS", "error_message": "the following required fields are missing: public_key", "error_type": "INVALID_REQUEST", "request_id": "Ehvcc" } Is there a problem with the API, or are the docs just wrong?
avatar

Technical Support Engineer

Interviewed at Plaid

4.2★
Mar 7, 2018

The docs seem to be wrong. I'm trying to learn more about BB&T using the example provided in the documentation: curl -G https://sandbox.plaid.com/institutions/search \ -H 'content-type: application/json' \ -d '{ "query": "BB&T", "products": ["auth"] }' but I get this error: { "display_message": null, "error_code": "MISSING_FIELDS", "error_message": "the following required fields are missing: public_key", "error_type": "INVALID_REQUEST", "request_id": "Ehvcc" } Is there a problem with the API, or are the docs just wrong?

The usual tell us about yourself, why do you want to join CHT, relevant experiences to the advertised role. In terms of AWS, EC2 they specifically test your knowledge of how EC2 Reserved Instances are charged/billed and optimized. They ask about example technical issues you've worked on which is so broad. Good luck matching that to a situation that suits their product or support model. I suspect all along they could have told me early on my skill set/experience was not suitable. I did ask them early on but was encouraged to continue through the process, so I was annoyed to waste my time.
avatar

Technical Support Engineer

Interviewed at CloudHealth

4.4★
Aug 5, 2018

The usual tell us about yourself, why do you want to join CHT, relevant experiences to the advertised role. In terms of AWS, EC2 they specifically test your knowledge of how EC2 Reserved Instances are charged/billed and optimized. They ask about example technical issues you've worked on which is so broad. Good luck matching that to a situation that suits their product or support model. I suspect all along they could have told me early on my skill set/experience was not suitable. I did ask them early on but was encouraged to continue through the process, so I was annoyed to waste my time.

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