1. Online Test ( 5 sections - Apti , OS, Java, SQL, Reasoning) - 90 mins 2. F2F - Questions on java and sql. - Java version differences 1.7 - 1.8 - SortedSet vs TreeSet - LinkedList implementation. - what is "explain" in SQL and what it returns.
Technical Support Engineer Interview Questions
Technical Support Engineer Interview Questions
In an interview for a technical support engineer, you're likely to face technical questions, troubleshooting hypotheticals, and questions that assess your customer service skills. Interviewers want to know if you can proficiently solve computer problems, have a working knowledge of relevant technology, and be successful when assisting customers with computer problems.
Top Technical Support Engineer Questions & How to Answer
Question 1
Question #1: What do you expect to be doing in a technical support engineer role?
How to answer
How to answer: This question helps the interviewer confirm that you understand the job duties, which have technical and customer service components. Look at the job posting details so that your answer is specific to the company for which you're interviewing.
Question 2
Question #2: What is the difference between SKD and API?
How to answer
How to answer: Interviewers frequently ask technical questions like this one. They're gauging your knowledge of the essential programs and processes you'll be using in your role as a technical support engineer. Your interviewer wants to know that you have the needed knowledge base. Be clear and concise when answering technical or problem-solving questions.
Question 3
Question #3: What do you do when interacting with an unhappy or difficult client?
How to answer
How to answer: Your answer to this question offers you the chance to demonstrate your customer service skills. Talk about how you react in challenging situations. Bring up a successful example from a previous job if you have one. Be sure to demonstrate that you enjoy working with customers.
9,802 technical support engineer interview questions shared by candidates
How do you motivate people?
A very interesting question on analytical thinking...making four gallons of water with just a five gallon and three gallon container.
What is Raid, difference between Raid4 and DP and how parity information calculated in case of drive failure. What is snap mirror and how does it work and what are the steps you follow in case of disaster recovery and why. Difference between snap mirror and snap vault and give example and situation where you would like to use snap mirror instead snap vault and snap vault instead snap mirror. Host communication with CIFS,NFS & ISCSI, draw a diagram with step by step communication establishment between client and server with each protocol. What is DNS, different DNS records, is DNS run on udp or tcp. Difference between udp and tcp. Explain in nutshell the advantage of tcp and udp. What are the authentication protocol NAS use to communication with AD in a typical AD & NAS integration environment. How do you troubleshoot performance issues with different protocol (CIFS, NFS & ISCSI) . What are the tools you would use to measure the performance of CIFS or NFS shares in a complex environment. What is soft zoning & hard zoning, how do you find a node information in a fabric. How do you upgrade switch firmware and different methods to upgrade firmware.
Some troubleshooting queries
Tell me about yourself?
Basic networking and Internet questions
All technical questions based on your inputs from the resume, on networking, hardware, cloud, security etc.
GD
Basic networking & Operating System.
Viewing 9681 - 9690 interview questions
See Interview Questions for Similar Jobs
Technical Support AnalystSoftware EngineerTechnical Support SpecialistTechnical EngineerTechnical Support AssociateSupport EngineerApplications Support AnalystSenior Technical SupportTechnical Support ManagerTechnical Support AgentProduct Support SpecialistSystems EngineerTechnical Support RepresentativeTechnical Operations AnalystService EngineerSystems AdministratorNetwork Engineer