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Technical Support Engineer Tier Ii Interview Questions
307 technical support engineer tier ii interview questions shared by candidates
They asked me what my career goals were like and what i was looking for in a job
They asked me about my knowledge acquired at my previous workplaces, and matched with the requirements of the present job specifications
No unexpected questions, just needed to be sure to have specific examples of interactions with customers. For example, describe a situation where you had to deal with an irate/angry customer and how you handled it.
Why do you think you're qualified for this job.
Give an example of how you have gone above and beyond in helping a customer?
Knowing Call tracing, Signaling for all phone types
Look at a reporting dashboard and describe what you see. Build a widget using their system. QA some data using excel (pivot tables). Figure out some propriety code and what it does (JS based - not hard).
What types of things can you do from the command prompt?
The most difficult was kind of the standard 'how do you deal with problem clients'? question. Overall, it was a pretty easy interview.
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