When was a time that you had to deny the request of a client regarding a software related issue, and how did you respond appropriately?
Technical Support Engineer Tier Ii Interview Questions
355 technical support engineer tier ii interview questions shared by candidates
Tell us about your self.
How would you walk someone through not being able to connect to an online interface (website, crm, etc)?
What is the most important to you when you are calling for customer support for an issue? Describe this in detail.
They asked me about my knowledge acquired at my previous workplaces, and matched with the requirements of the present job specifications
Using Excel, find a discrepancy between two "identical" datasets
How well do work under a high volume and high stress environment and what are some way you manage/prioritize you work load?
Questions related to governer limits , batch process , Bulk API, process of execution , configuration etc were asked
No unexpected questions, just needed to be sure to have specific examples of interactions with customers. For example, describe a situation where you had to deal with an irate/angry customer and how you handled it.
Basic stuff. Non-technical.
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