Technical Support Interviews

Technical Support Interview Questions

"Technical support jobs combine computer know-how with customer service skills in order to help customers troubleshoot computer-related issues. While some employers require candidates to have a bachelor's or associate's degree in computer science, others may only be looking for some level of computer knowledge and an ability to learn as you go. In an interview, expect to answer a variety of troubleshooting questions, such as how you would help a customer with a program that keeps crashing or a computer that won't connect to the internet."

33,983 technical support interview questions shared by candidates

This question; it is a technical interview for a technical position. If you do not know high-level SAN infrastructure, RAID technology, high-level networking, at least some Windows and Linux commands and what separates Pure from others - then you do not deserve to work for Pure Storage.
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Technical Support Manager

Interviewed at Everpure

3.5
Jan 9, 2015

This question; it is a technical interview for a technical position. If you do not know high-level SAN infrastructure, RAID technology, high-level networking, at least some Windows and Linux commands and what separates Pure from others - then you do not deserve to work for Pure Storage.

Q: C++ debugger: how to troubleshoot segfault? How to view stack information? A: Use back-traces and frames : bt, frames. Q: Crashed process - how to start troubleshooting? A: System log - syslog. Application logs are not that helpful due to abrupt exit. Q: how to check files opened by process? A: iostat and lsof Q: how to check netowrk ports being used? A: netstat Q: difference between stripped and non-stripped binary? A: non-stripped binary has debugging info built-in. Stripped does not. Q: How would you install new programs on Unix? A: RPM commands Q: How to detect frozen/stuck process, and how to debug it? Q: What are UNC paths in windows
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Unix Technical Support Professional

Interviewed at IBM

3.9
Jan 6, 2014

Q: C++ debugger: how to troubleshoot segfault? How to view stack information? A: Use back-traces and frames : bt, frames. Q: Crashed process - how to start troubleshooting? A: System log - syslog. Application logs are not that helpful due to abrupt exit. Q: how to check files opened by process? A: iostat and lsof Q: how to check netowrk ports being used? A: netstat Q: difference between stripped and non-stripped binary? A: non-stripped binary has debugging info built-in. Stripped does not. Q: How would you install new programs on Unix? A: RPM commands Q: How to detect frozen/stuck process, and how to debug it? Q: What are UNC paths in windows

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