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Technical Support Interviews

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Technical Support Interview Questions

"Technical support jobs combine computer know-how with customer service skills in order to help customers troubleshoot computer-related issues. While some employers require candidates to have a bachelor's or associate's degree in computer science, others may only be looking for some level of computer knowledge and an ability to learn as you go. In an interview, expect to answer a variety of troubleshooting questions, such as how you would help a customer with a program that keeps crashing or a computer that won't connect to the internet."

22,183 technical support interview questions shared by candidates

Basic understanding of connecting a computer or any system to the internet using DHCP is all that is needed. They stress familiarity with MAC filtering and Wi-Fi troubleshooting, but none of which is done until the "Tier 2" level. This is not clarified in the interview unless you specifically ask about it, yet they posture that all reps must go through tier 1 and start with equal priority. This is also not the case as select people were given better schedule choice and opportunity while they tell you that you are preferred.

Technical Support

Interviewed at SPOT BPO

1★
Oct 6, 2014

Basic understanding of connecting a computer or any system to the internet using DHCP is all that is needed. They stress familiarity with MAC filtering and Wi-Fi troubleshooting, but none of which is done until the "Tier 2" level. This is not clarified in the interview unless you specifically ask about it, yet they posture that all reps must go through tier 1 and start with equal priority. This is also not the case as select people were given better schedule choice and opportunity while they tell you that you are preferred.

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