"Technical support jobs combine computer know-how with customer service skills in order to help customers troubleshoot computer-related issues. While some employers require candidates to have a bachelor's or associate's degree in computer science, others may only be looking for some level of computer knowledge and an ability to learn as you go. In an interview, expect to answer a variety of troubleshooting questions, such as how you would help a customer with a program that keeps crashing or a computer that won't connect to the internet."
They asked questions about my availability during training, and really emphasized this; asked some questions about customer service, including a bad experience that I had with a customer and how I handled that, what I would do if this or that, how many days would I accept unexcused absences for if I were a manager, and so on.
None - pretty straightforward questions
Tell us something about IBM and why technical support?
1st interview: Technical questions 2nd interview: Behavioral questions + Walk the manager through my whole resume
Education related Question
Personal Experiences with various scenarios, and how you handled specific situations with Customers.
If you don't get this Job what I am going to do?
What are Logical Unit Numbers? What are they used for?
Protocol used by Network File Share
What is a SAN?
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