Which phone do you perfer? Androids or IPhones? And why?
Technical Support Representative Interview Questions
1,757 technical support representative interview questions shared by candidates
What’s your availability?
There were questions geared towards computer information technology.
Role play. With the interviewer being an angry customer calling in and me being the att rep, advised to stay in character until she advises me we were done
Which devices are you proficient on using(tablet, laptop, smart watch, iPhone, basic non smart phone, email and wifi
Describe one thing from a previous job that I could apply to this position
are you good at sales
Q. Tell me about a time you had to handle a difficult customer. Q. If you are having trouble or failing to understand the training material, how would you seek help? Q. Do you have virtual experience, and if not describe what experience you have that prepares you for this position? Q. If I wanted to know the name of the wireless network I am currently on, where would I go to find it? Q. What do you expect from your supervisor? Q. Can you give me an example of a time you completed troubleshooting for your device? Q. When adding a wifi network what are the two things you have to know? Q. Tell me about a time you dealt with a difficult situation (It doesn’t have to be work related. They just want to know that you can persevere through hard times and are able to take steps to find a solution) Q. How can you tell which wifi network is connected to your mobile device? Q. Explain how to set up WiFi for a customer. Q. What are your long-term goals with this company? For the roleplay, I was asked to assist a customer in locating the settings app and adding an additional email account (for iPhone)
How do you respond to an irate customer?
Make sure you prepare for a least 10 different work experiences using the STAR format and things should go smoothly during the in person interview.
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