The phone screen included a role play scenario where I had to walk through a technical support call in scenario. In person interview consisted of basic STAR format questions.
Technical Support Representative Interview Questions
1,757 technical support representative interview questions shared by candidates
Describe how to delete an app of on an iOS device?
How would you walk a contact through moving an app to the Home Screen, deleting other apps, and deleting a folder? (Mock customer simulation)
What is your knowledge about iphone?
Explain how you handle customer above beyond.
Customer is having issue with battery, how can you resolved the issue?
Do you have any experience with technical support experience?
Tell me about a time where you had to instruct or teach someone something over the phone.
What is the difference between a WAN and a LAN?
Have you ever had an upset customer that you helped feel satisfied after assisting them? What did you do to assist them?
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