Are you familiar with using virtual machines?
Technical Support Representative Interview Questions
1,757 technical support representative interview questions shared by candidates
A customer calls you and he doesn't want to talk to you because he thinks you cannot solve his problem and that his problem is very important, he wants to talk to the Engineer directly. What will you do?
Do you have any issues training remotely?
Why this job?
What made you apply for the position at thomson reuters?
Tell me about a time when....
Questions were all behavioral. Scenarios based from previous work experience
What was your most favorite and least favorite thing about your current position?
Tell me about a time you had to handle a difficult technical issue and what was the outcome? Role Play Scenario: Walk me through how you'd troubleshoot w/ a customer that has new software available on an application they are using? If I am not near a charger, how can I preserve my battery? Tell me about a time you could not deescalate an irate customer, what was the outcome, and how would you handle it differently? Why do you want to work from home? Other questions pertained to availability and abiding by company guidelines.
Tell me how you would handle an angry customer
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